Return & Refund Policy

We want you to feel confident in your purchase. Here's exactly how returns and refunds work.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, we'll make it right — either with a full replacement or a full refund, at no cost to you.

To request this, contact us within 7 days of delivery at support@veylona.com with:

• Your order number
• A photo of the damaged or defective item
• A brief description of the issue

We'll respond within 2 business days with next steps.

Unopened, Sealed Products

If you haven't opened your product and it's still within its original sealed packaging, you may request a return within 7 days of delivery for store credit (not a cash refund).

To request this, contact us at support@veylona.com with your order number. Once we confirm the item is unopened and sealed, we'll issue store credit for use on a future order.

We aren't able to offer cash refunds on unopened returns, since the product cannot be resold once it has left our facility — but we're happy to make things right with credit toward your next order.

Opened or Used Products

Because this is a consumable health and wellness product, we're unable to accept returns on any bottle that has been opened or used, except in cases of a verified damaged or defective item (see above). This policy protects the safety and integrity of every product we ship.

Subscription Orders

If you're on a subscription plan, you can cancel, pause, or modify your subscription at any time before your next billing date from your account page. Cancellations take effect on your next scheduled order — we're unable to refund a shipment that has already been processed or shipped.

How to Reach Us

For any return, refund, or order issue, contact us at support@veylona.com. We aim to respond to every inquiry within 2 business days.

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This policy does not affect any rights you may have under applicable consumer protection law.